Применение подхода Fuzzy-DEMATEL при анализе проблем мобильных приложений

Растущая популярность смартфонов привела к появлению большого количества мобильных приложений. Мобильные приложения динамичны по своей природе, поэтому классические подходы к разработке для них не подходят. Индивидуальные потребности пользователей, новые технологии, необходимость снижать энергопотребление и многие другие факторы побуждают разработчиков поставлять на рынок все новые и новые приложения. Однако из-за отсутствия формальных и специализированных для данной области практик разработки с мобильными приложениями связано множество различных проблем. Наличие таких проблем отрицательно сказывается на качестве приложений и на их восприятии конечными пользователями. В этой статье рассматриваются пятнадцать различных проблем, связанных с мобильными приложениями. Мы применили метод fuzzy-DEMATEL для анализа таких критически важных факторов и выделили среди этих факторов группы в соответствии с причинно-следственными связями. Сначала группа экспертов оценивает непосредственные связи между существенными проблемами мобильных приложений. Результаты оценок представляются в виде треугольных нечётких чисел (triangular fuzzy numbers,TFN). На втором шаге в TFN преобразуются лингвистические термины. На третьем шаге при помощи методов DEMATEL выполняется причинно-следственная классификация проблем. Проблемы из группы причин идентифицируются как критически важные в области разработки мобильных приложений. Результаты исследования сравниваются с другими вариантами DEMATEL, такими как G-DEMATEL и E-DEMATEL. Результаты сравнения показывает, что fuzzy-DEMATEL является наиболее подходящим методом анализа взаимосвязей между различными проблемами мобильных приложений. Выводы, содержащиеся в этой работе, могут способствовать эффективной идентификации значимых проблем, на которых должны быть сфокусированы усилия специалистов и менеджеров проектов в индустрии мобильных приложений.

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